Starlie reads every review and tells you which advisor was named, what work the car came in for, and whether people felt they were dealt with straight.
$29 a month per location, after fourteen free days. No card to start.
Two out of three bad reviews never get a reply, and the average business takes nearly three days to answer the ones it does. On a auto dealership or repair shop listing that is a complaint sitting at the top with nothing underneath it, being read by everyone deciding where to go tonight. Starlie has your answer written the day it lands.
Wiser Review, Google review statistics; BrightLocal Local Consumer Review Survey 2025, n=1,026.
The kind of review auto dealerships and repair shops get. Starlie worked out everything underneath it from those sentences and nothing else.
Thanks for this, Carl. We put a lot of care into the Brake Pads, so that is worth hearing. Hope to see you again soon. — Dale
Written from what this customer actually named. You can send it, change it, or leave it.
Every review names things. Starlie keeps a running count of what was said about each of your advisors and jobs, with the sentence it came from, and it refuses to turn a handful of opinions into a score.
Starlie will not summarise a advisor until eight customers have named them. A summary about a person gets read as a performance review, so it costs more.
Starlie will not summarise one until six people have mentioned it. Below that you get the quotes and the count, because a handful of opinions is not a score.
Who customers named, what work they came in for, and what they said about being told the truth and called back. Praise that names someone is kept as a shoutout. A complaint is never filed under anybody’s name. It is a screen in Starlie that only auto dealerships and repair shops get, next to the inbox, and it is built out of the same reviews — nothing on it was typed in by you.
Praise that names somebody is kept and shown to you. A complaint that names somebody is counted as a complaint about how a customer was treated, and the name is not stored with it. There is no file on anybody in Starlie.
The things that go wrong in auto dealerships and repair shops and cannot wait. Starlie knows these phrases and what to suggest when one turns up.
Somebody is telling the public they were misled about what the work would cost. In this trade that review does more damage than a bad repair.
Pull the estimate and the authorisation for that job before you answer anything. Call them today. Never discuss the figures in a public reply.
A customer says something went wrong with the car after it left you. If it is right, the car is still on the road.
Get hold of them tonight and get the car back in, towed if needed. Find the job and who signed it out before anyone replies online.
A paperwork or title problem stops somebody legally driving a car they paid for, and it runs on a clock they cannot control.
Find out today where that paperwork is and give them a date. Reply publicly only to say you are on it, with no detail about their documents.
A customer says their car came back damaged, driven, or with something missing. It is a trust problem, not a repair problem.
Check the cameras and the intake photos today and speak to whoever moved the car. Call them before replying online.
Three interruptions a week at most, and nothing before seven in the morning or after ten at night, unless it is the kind of thing you would want to be woken for.
Starlie reads its own reply back before you are allowed to approve it. These are the ones that only matter in your trade.
Never confirm what somebody was quoted or charged in a public reply. Settle figures on the phone.
Never repeat a customer's vehicle or document details in public.
Do not decide a warranty question in a public reply. It is quoted back as a promise.
Never name the advisor or technician in a public reply about a complaint.
Blaming the condition the car arrived in reads as an excuse to everyone who is not the owner.
Starlie reads reviews the same way for every kind of local business. What changes is what it pulls out of the sentences, and what it will wake you for.
Connect one listing and Starlie reads back through it before you decide anything, so you can see which of your advisors and jobs customers have been naming all along. $29 a month for a location, everything included. Fourteen days free, no card to start, and Starlie posts nothing until you say it can.